Privacy Policy

Last Updated: 20/10/2024

Welcome to Sivee! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sivee.ai and our obligations under the General Data Protection Regulation (GDPR). Please read this policy carefully. By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of personal information, including:

• Personal Identification Information: such as name, email address, phone number, and address.
• Usage Data: information about your interactions with our website, including IP address, browser type, pages visited, time spent, and referring URLs.
• Cookies and Tracking Technologies: we use cookies, pixels, and similar technologies to track activity on our site to improve user experience.

2. How We Use Your Information

We use your information for various purposes, including:

• To provide and maintain our website and services.
• To manage your account, including billing and customer support.
• To communicate with you about updates, promotional offers, and marketing (with your consent).
• To analyse website usage and improve our services.
• To prevent fraud and secure our site.

3. Legal Basis for Processing

Under GDPR, we process your personal information based on the following legal grounds:

• Consent: when you have given us clear consent to process your data for a specific purpose.
• Contractual Necessity: when the processing is necessary for a contract with you.
• Legal Obligation: when we must comply with legal requirements.
• Legitimate Interests: when it is within our legitimate business interests to process your information, and these interests are not overridden by your rights.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations, resolve disputes, and enforce our agreements. We securely delete data when it is no longer needed.

5. Data Security

We use appropriate technical and organisational measures to secure your personal information against unauthorised access, alteration, disclosure, or destruction. However, no online platform is entirely secure, so we cannot guarantee absolute security.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You may ask us to delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data under certain conditions.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal data under certain conditions.
• Right to Withdraw Consent: Where you have provided consent for processing, you may withdraw this consent at any time.

To exercise these rights, please contact us at info@sivee.ai. We may ask you to verify your identity before responding to your request.

7. Sharing and Disclosure of Information

We may share your information:

• With Service Providers: to assist in providing services (e.g., payment processors, hosting services).
• For Legal Reasons: when required by law, legal processes, or government authorities.
• Business Transfers: if we merge with or are acquired by another company.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience.

9. International Data Transfers

If we transfer your data outside of the EEA, we ensure that adequate safeguards are in place, such as relying on approved standard contractual clauses or obtaining your explicit consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top will reflect the latest version. Please review this page periodically for any changes.

11. Contact Us

If you have questions or concerns about our Privacy Policy or wish to exercise your rights under GDPR, please contact us:

• Email: info@sivee.ai
• Address: Flat A, Old Coop Building, Church Road, Backworth, NE27 0JE